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Six Sigma fundamentals : a complete introduction to the system, methods, and tools :

Stamatis, D. H., 1947-

Six Sigma fundamentals : a complete introduction to the system, methods, and tools : [electronic book] / - 1 online resource (368 pages).

Includes appendices, bibliographic references and index.

Preface -- Introduction -- Overview of Six Sigma -- Customer satisfaction -- The DMAIC Model -- Common methodologies used in the DMAIC Model -- Design for Six Sigma -- Common methodologies and tools used in the DCOV Model -- Roles and responsibilities -- Six Sigma applied in non-manufacturing -- Training and certification. -- Implementing Six Sigma.

With a focus on both manufacturing as well as non-manufacturing organisations, 'Six Sigma Fundamentals' demystifies the Six Sigma methodology and provides the reader with a solid understanding of what defines a Six Sigma initiative.

9780429271991 9780429271991: £51.99 0429271999 9781482278293 1482278294


Quality control--Statistical methods.
Production management--Statistical methods.
Six sigma (Quality control standard)