Developing your communication skills in social work /
Beesley, Paula,
Developing your communication skills in social work / - 190 pages : illustrations ; 27 cm.
Includes bibliographical references and index.
Introduction -- Chapter One -- Reflection and Emotional Intelligence -- Chapter Two -- Initial Engagement -- Chapter Three -- Listening -- Chapter Four -- Clarification -- Chapter Five -- Empathy -- Chapter Six -- Challenging: Holding Sensitive Conversations -- Chapter Seven -- Working with Resistance -- Chapter Eight -- Barriers to Effective Communication -- Chapter Nine -- Written Communication: Case Recording, Letters, Texts, Social Media -- Chapter Ten -- Assessment and Report Writing: Critical Analysis -- Chapter Eleven -- Inter-Professional Communication -- Chapter Twelve -- Managing Endings -- Conclusion.
9781473975873 9781473975866
2017936254
Communication in social work.
Interviewing in social service.
Counselor and client.
Medical personnel and patient.
Communication.
361.322 / BEE
Developing your communication skills in social work / - 190 pages : illustrations ; 27 cm.
Includes bibliographical references and index.
Introduction -- Chapter One -- Reflection and Emotional Intelligence -- Chapter Two -- Initial Engagement -- Chapter Three -- Listening -- Chapter Four -- Clarification -- Chapter Five -- Empathy -- Chapter Six -- Challenging: Holding Sensitive Conversations -- Chapter Seven -- Working with Resistance -- Chapter Eight -- Barriers to Effective Communication -- Chapter Nine -- Written Communication: Case Recording, Letters, Texts, Social Media -- Chapter Ten -- Assessment and Report Writing: Critical Analysis -- Chapter Eleven -- Inter-Professional Communication -- Chapter Twelve -- Managing Endings -- Conclusion.
9781473975873 9781473975866
2017936254
Communication in social work.
Interviewing in social service.
Counselor and client.
Medical personnel and patient.
Communication.
361.322 / BEE