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Managing difficult interactions : expert solutions to everyday challenges. - Boston, Mass. : London : Harvard Business Press ; McGraw-Hill [distributor], c2008. - x, 84 p. ; 18 cm. - Pocket mentor series .

Formerly CIP.

Includes bibliographical references (p. 77-84).

ISBN: 9781422125083 £5.99 1422125084 £5.99

LCCN: 2008022311

Nat. Bib. No.: GBA883353 bnb

Subjects--Topical Terms:
Conflict management.
Interpersonal confrontation.
Interpersonal conflict.
Interpersonal communication.
Interpersonal relations.

LC Class. No.: HD42 / .M364 2008

Dewey Class. No.: 658.4053 / MAN