ATU Sligo /ATU St Angela's

go

Tourist customer service satisfaction : (Record no. 269648)

MARC details
000 -LEADER
fixed length control field 02513cam a2200517Ka 4500
001 - CONTROL NUMBER
control field ocn679671386
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230606090457.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m |o d|
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr |||||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101108s2010 enk |ob 001|0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780415578042
Qualifying information (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780415578042:
Terms of availability £85.00
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0415578043
Qualifying information (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780203852361
Qualifying information (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0203852362
Qualifying information (electronic bk.)
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier AU@
System control number 000065153775
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier NLGGC
System control number 330124900
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier NZ1
System control number 14926075
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)679671386
040 ## - CATALOGING SOURCE
Original cataloging agency N$T
Language of cataloging eng
Description conventions pn
Transcribing agency N$T
Modifying agency YDXCP
-- CDX
-- E7B
-- OCLCQ
-- REDDC
-- OCLCQ
-- OCLCF
-- OCLCO
-- TYFRS
-- NLGGC
-- OCLCO
-- OCLCQ
-- OCLCO
-- OCLCQ
-- Z5A
-- OTZ
-- ESU
-- NLE
-- OCLCQ
-- UKAHL
-- OL$
-- OCLCQ
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Noe, Francis P.,
Dates associated with a name 1939-
Relator term author
245 10 - TITLE STATEMENT
Title Tourist customer service satisfaction :
Remainder of title an encounter approach :
Medium [electronic book] /
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. Routledge,
Date of publication, distribution, etc. 2010.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (ix, 193 pages)
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Media type code c
Source rdamedia
337 ## - MEDIA TYPE
Media type term unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Carrier type code cr
Source rdacarrier
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
490 1# - SERIES STATEMENT
Series statement Routledge advances in tourism ;
Volume/sequential designation 18
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references ([168]-185) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Introduction -- Defining encounter theory -- Encountering interactive roles -- Knowing the travel customer's role -- Managing the travel situation -- Positioning the travel provider -- Appealing to the travel and provider roles -- Nuances of interpersonal interactions -- Going beyond satisfaction to loyalty -- Where do we go from here?
520 8# - SUMMARY, ETC.
Summary, etc. Customer satisfaction & loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs & ultimately care for each other. Yet surprisingly there are few or any books which focus on this aspect.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Uysal, Muzaffer.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Magnini, Vincent P.
710 2# - ADDED ENTRY--CORPORATE NAME
9 (RLIN) 45374
Corporate name or jurisdiction name as entry element ProQuest
Relator term vendor
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Routledge advances in tourism ;
Volume/sequential designation 18.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://ebookcentral.proquest.com/lib/atu/detail.action?docID=589559">https://ebookcentral.proquest.com/lib/atu/detail.action?docID=589559</a>
Public note Access ebook here
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Proquest Ebook
Suppress in OPAC 0
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
h (OCLC) NO HOLDINGS IN LQI - 75 OTHER HOLDINGS
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Local n
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification   Available Online ATU Sligo Yeats Library ATU Sligo Yeats Library eBook 17/09/2020 1 214.88   16/09/2020 214.88 16/09/2020 Ebook