MARC details
000 -LEADER |
fixed length control field |
02513cam a2200517Ka 4500 |
001 - CONTROL NUMBER |
control field |
ocn679671386 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
OCoLC |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20230606090457.0 |
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
fixed length control field |
m |o d| |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
cr ||||||||||| |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
101108s2010 enk |ob 001|0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780415578042 |
Qualifying information |
(electronic bk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780415578042: |
Terms of availability |
£85.00 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0415578043 |
Qualifying information |
(electronic bk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780203852361 |
Qualifying information |
(electronic bk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0203852362 |
Qualifying information |
(electronic bk.) |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
AU@ |
System control number |
000065153775 |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
NLGGC |
System control number |
330124900 |
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
OCLC library identifier |
NZ1 |
System control number |
14926075 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)679671386 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
N$T |
Language of cataloging |
eng |
Description conventions |
pn |
Transcribing agency |
N$T |
Modifying agency |
YDXCP |
-- |
CDX |
-- |
E7B |
-- |
OCLCQ |
-- |
REDDC |
-- |
OCLCQ |
-- |
OCLCF |
-- |
OCLCO |
-- |
TYFRS |
-- |
NLGGC |
-- |
OCLCO |
-- |
OCLCQ |
-- |
OCLCO |
-- |
OCLCQ |
-- |
Z5A |
-- |
OTZ |
-- |
ESU |
-- |
NLE |
-- |
OCLCQ |
-- |
UKAHL |
-- |
OL$ |
-- |
OCLCQ |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Noe, Francis P., |
Dates associated with a name |
1939- |
Relator term |
author |
245 10 - TITLE STATEMENT |
Title |
Tourist customer service satisfaction : |
Remainder of title |
an encounter approach : |
Medium |
[electronic book] / |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
London : |
Name of publisher, distributor, etc. |
Routledge, |
Date of publication, distribution, etc. |
2010. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
1 online resource (ix, 193 pages) |
336 ## - CONTENT TYPE |
Content type term |
text |
Content type code |
txt |
Source |
rdacontent |
336 ## - CONTENT TYPE |
Content type term |
text |
Source |
rdacontent |
337 ## - MEDIA TYPE |
Media type term |
computer |
Media type code |
c |
Source |
rdamedia |
337 ## - MEDIA TYPE |
Media type term |
unmediated |
Source |
rdamedia |
338 ## - CARRIER TYPE |
Carrier type term |
online resource |
Carrier type code |
cr |
Source |
rdacarrier |
338 ## - CARRIER TYPE |
Carrier type term |
volume |
Source |
rdacarrier |
490 1# - SERIES STATEMENT |
Series statement |
Routledge advances in tourism ; |
Volume/sequential designation |
18 |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references ([168]-185) and index. |
505 0# - FORMATTED CONTENTS NOTE |
Formatted contents note |
Introduction -- Defining encounter theory -- Encountering interactive roles -- Knowing the travel customer's role -- Managing the travel situation -- Positioning the travel provider -- Appealing to the travel and provider roles -- Nuances of interpersonal interactions -- Going beyond satisfaction to loyalty -- Where do we go from here? |
520 8# - SUMMARY, ETC. |
Summary, etc. |
Customer satisfaction & loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs & ultimately care for each other. Yet surprisingly there are few or any books which focus on this aspect. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Tourism |
General subdivision |
Management. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Hospitality industry |
General subdivision |
Management. |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Uysal, Muzaffer. |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Magnini, Vincent P. |
710 2# - ADDED ENTRY--CORPORATE NAME |
9 (RLIN) |
45374 |
Corporate name or jurisdiction name as entry element |
ProQuest |
Relator term |
vendor |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
Uniform title |
Routledge advances in tourism ; |
Volume/sequential designation |
18. |
856 40 - ELECTRONIC LOCATION AND ACCESS |
Uniform Resource Identifier |
<a href="https://ebookcentral.proquest.com/lib/atu/detail.action?docID=589559">https://ebookcentral.proquest.com/lib/atu/detail.action?docID=589559</a> |
Public note |
Access ebook here |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Dewey Decimal Classification |
Koha item type |
Proquest Ebook |
Suppress in OPAC |
0 |
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) |
h (OCLC) |
NO HOLDINGS IN LQI - 75 OTHER HOLDINGS |
998 ## - LOCAL CONTROL INFORMATION (RLIN) |
Local |
n |