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Managing services marketing : text and readings /

By: Bateson, John E. G.
Publisher: Fort Worth : Dryden Press, c1992Edition: 2nd ed.Description: xiv, 594 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0030541646; 9780030541643.Subject(s): Service industries -- Marketing -- ManagementDDC classification: 658.8
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Includes bibliographical references and index.

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