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Resolving conflicts at work : ten strategies for everyone on the job /

By: Cloke, Ken, 1941- [author.].
Contributor(s): Goldsmith, Joan, 1941- [author].
Publisher: San Francisco : Jossey-Bass, 2011Edition: Third edition.Description: xxxii, 368 pages : illustrations ; 27 cm.Content type: text | text | still image Media type: unmediated | unmediated Carrier type: volume | volumeISBN: 9780470922248; 9780470922248:; 0470922249.Subject(s): Conflict management | Interpersonal relations | Personnel management -- Psychological aspects | Psychology, IndustrialDDC classification: 650.13 CLO
Contents:
Foreword: Conflict : an opportunity for leadership / by Warren Bennis -- Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention.
Summary: This is a guide for preventing and resolving conflicts, miscommunications and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 650.13 CLO (Browse shelf(Opens below)) Available 0081155
Total holds: 0

Includes bibliographical references and index.

Foreword: Conflict : an opportunity for leadership / by Warren Bennis -- Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention.

This is a guide for preventing and resolving conflicts, miscommunications and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.

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