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Managing services marketing : text and readings /

By: Bateson, John E. G.
Series: Dryden Press series in marketing: Publisher: Fort Worth : Dryden Press, c1995Edition: 3rd ed.Description: xvii, 680 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0030986664; 9780030986666.Subject(s): Service industries -- Marketing -- Management | Commerce | Industry | Organization and Administration | Marketing of Health ServicesDDC classification: 658.8
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