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The Customer service planner /
By: Christopher, Martin.
Series: Marketing series (London, England)Prctitioner: Publisher: Oxford ; Boston : Butterworth-Heinemann, c1993Description: viii, 125 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0750617101 (pbk.); 9780750617109:.Subject(s): Customer services
| Customer relations | Customer servicesDDC classification: 658.001 Summary: Packed with illustrations, checklists, quizzes and anecdotes, this book gives an easy, practical approach to important topic of customer service. It guides the reader through the processes and systems necessary to obtain and sustain superior customer service in the marketplace.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Standard Loan
|
ATU Sligo Yeats Library Main Lending Collection | 658.001 (Browse shelf(Opens below)) | 1 | Available | 0035705 |
Total holds: 0
Includes index.
Packed with illustrations, checklists, quizzes and anecdotes, this book gives an easy, practical approach to important topic of customer service. It guides the reader through the processes and systems necessary to obtain and sustain superior customer service in the marketplace.