Includes bibliographical references (p. 319-324) and indexes.

Introduction. Who are counsellors and helpers? -- Creating communication skills and feelings -- Creating mind skills -- The counselling and helping process -- Counselling and helping relationships -- The relating stage. Understanding the internal frame of reference -- Showing attention and interest -- Reflecting feelings -- Starting the counselling and helping process -- Managing resistance and making referrals -- The understanding stage. Assessing feelings and physical reactions -- Assessing thinking -- Assessing communication and actions -- Challenges, feedback and self-disclosure -- Monitoring, summarizing and identifying skills -- The changing stage. Helping to solve problems -- Coaching skills : speaking, demonstrating and rehearsing -- Improving communication and actions -- Improving thinking -- Negotiating homework -- Conducting middle sessions -- Terminating counselling and helping -- Further considerations. Relaxation interventions -- Managing crises -- Multicultural and gender aware counselling and helping -- Ethical issues and dilemmas -- Training groups, supervision and support -- Using technology in counselling / Jane Evans -- Becoming more skilled and human.

Fully updated, this fourth edition is full of practical features designed to aid learning, including activities, learning outcomes, examples, summaries and a glossary of key terms. New material has been added on the diversity of helpers and clients, the use of training groups and supervision.