Includes bibliographical references and index.

Managers in the workplace -- Making decisions -- Managing the external environment and the organization's culture -- Managing in a global environment -- Managing diversity -- Managing social responsibility and ethics -- Managing change and innovation -- Planning work activities -- Managing strategy -- Designing organizational structure -- basic designs -- Designing organizational structure -- adaptive designs -- Managing human resources -- Creating and managing teams -- Managing communication -- Understanding and managing individual behavior -- Motivating employees -- Being an effective leader -- Monitoring and controlling.