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Customer service for hospitality and tourism : [electronic book] /
By: Hudson, Simon [author.].
Contributor(s): Hudson, Louise [author.] | ProQuest [vendor]
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Publisher: Woodeaton, Oxford : Goodfellow Publishers, Limited, 2017Edition: Second edition.Description: 1 online resource (viii, 296 pages) : illustrations.Content type: text | text | still image Media type: computer | computer Carrier type: online resource | online resourceISBN: 9781911396475; 9781911396475:; 1911396471.Subject(s): Hospitality industry -- Customer services | Tourism -- Customer services | Tourism | Customer services | Hospitality industryOnline resources: Access ebook here Summary: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty.
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Ebook
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ATU Sligo Yeats Library eBook | Available Online |
Total holds: 0
Includes bibliographical references and index.
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty.