Includes bibliographical references and index.

Introduction to operations and supply chain management -- Operations and supply chain strategies -- Establishing the operations environment -- Process choice and layout decisions in manufacturing and services -- Business processes -- Managing quality -- Managing capacity -- Advanced waiting line theory and simulation modelling -- Supply management -- Logistics -- Forecasting -- Sales and operations planning (Aggregate planning) -- Managing inventory throughout the supply chain -- Managing production across the supply chain -- Supply chain information systems -- JIT/Lean production -- Managing projects -- Developing products and services.

For the core course in operations management, this text provides an integrated and comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.