Image from Amazon.com
Culture change for total quality : an action guide for managers in social and health care services /
By: Casson, Steve
.
Contributor(s): George, Clive.
Publisher: London : Pitman Pub., 1995Description: ix, 137 p. : ill. ; 30 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0273616196 (pbk.); 9780273616191:; 0471972274 (cover).Subject(s): Social work administration | Human services -- Quality control | Health services administration -- Quality control | Medical care -- Great Britain -- Quality control | Total quality management | Social work administration -- Great Britain | Quality assurance | Welfare services Quality control | Great BritainDDC classification: 362.1068 Summary: This practical guide offers expertise on managing cultural change, which entails a new emphasis on customer service, marketing and goal setting within central and local government, healthcare, leisure and voluntary services. It includes examples of actual development.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Standard Loan
|
ATU Sligo Yeats Library Withdrawn | 362.1068 (Browse shelf(Opens below)) | 1 | Available | 0040518 |
Total holds: 0
Includes bibliographical references (p. 137).
This practical guide offers expertise on managing cultural change, which entails a new emphasis on customer service, marketing and goal setting within central and local government, healthcare, leisure and voluntary services. It includes examples of actual development.