Measuring customer satisfaction : survey design, use, and statistical analysis methods /

Publisher: Milwaukee, Wis. : ASQC Quality Press, c1998Edition: 2nd ed.Description: xviii, 278 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 087389362X (alk. paper); 9780873893626.Subject(s): Consumer satisfaction -- Statistical methods | Questionnaires

DDC classification: 658.812

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Standard Loan	ATU Sligo Yeats Library Main Lending Collection	658.812 (Browse shelf(Opens below))	1	Available		0046346

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Includes bibliographical references (p. 261-266) and index.