Includes bibliographical references and index.

Healthcare quality and the patient / by Maulik Joshi and Donald Berwick -- Basic concepts in healthcare quality / by Leon Wyszewianski -- Variation in medical practice and implications for quality / by David J. Ballard, Robert S. Hopkins III, and david Nicewander -- Quality improvement: the foundation, processes, tools, and knowledge transfer techniques / by Kevin Warren -- The quality foundation milestones in the quality measurement journey / by Robert C. Lloyd -- Data collection / by John J. Byrnes -- Statistical tools for quality improvement / by Jerod M. Loeb ... [et al.] -- Physician and provider profiling / by David B. Nash, Adam Evans, and Richard Jacoby -- Measuring and improving patient experiences of care / by Susan Edgman-Levitan -- Dashboards and scorecards: tools for creating alignment / by Michael D. Pugh -- Patient safety and medial errors / by Frances A. Griffin and Carol Haraden -- Information technology applications for improved quality / by Richard E. Ward -- Leadership for quality / by James L. Reinertsen -- Organizational quality infrastructure: how does an organization staff quality / by A. Al-Assaf -- Implementing quality as the core organizational strategy / by Scott B. Ransom, Thomas J. Firchild, and Elizabeth Ransom -- Implementing healthcare quality improvement / by Valerie Weber and John Bulger -- The quality improvement landscape / by Jean Johnson, Ellen Dawson, and Kimberly Acquaviva -- Accreditation: its role in driving accountability in healthcare / by Greg Pawlson and Paul Schyve -- How purchasers select and pay for quality / by Francois de Brantes.