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Customer service : a practical approach /

By: Harris, Elaine K.
Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Edition: 4th ed.Description: xvii, 169 p. : ill. ; 26 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0131989375 (alk. paper); 9780131989375:; 9780131989375 (alk. paper).Subject(s): Customer servicesDDC classification: 658.812
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