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Service operations management : improving service delivery /
By: Johnston, Robert
.
Contributor(s): Clark, Graham.
Publisher: Harlow, England ; New York : Financial Times/Prentice Hall, 2008Edition: 3rd ed.Description: xvi, 533 p. : ill. ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781405847322 (pbk. : alk. paper); 9781405847322:; 1405847328 (pbk. : alk. paper).Subject(s): Service industries -- Management | Customer services -- ManagementDDC classification: 338.4700068 Summary: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Standard Loan
|
ATU Sligo Yeats Library Main Lending Collection | 338.4700068 JOH (Browse shelf(Opens below)) | 1 | Available | 0051825 |
Total holds: 0
Includes bibliographical references and index.
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.