Designing the customer-centric organization : a guide to strategy, structure, and process /
By: Galbraith, Jay R.
Series: The Jossey-Bass business & management series.Publisher: San Francisco : Jossey-Bass A Wiley Imprint, c2005Description: xvi, 184 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0787979198 (alk. paper); 9780787979195:; 9780787979195 (alk. paper).Subject(s): Customer relations -- Management -- Handbooks, manuals, etc | Customer relations -- Management | Strategic planning -- Handbooks, manuals, etc | Relationship marketingDDC classification: 658.812Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Standard Loan | ATU Sligo Yeats Library Main Lending Collection | 658.812 GAL (Browse shelf(Opens below)) | 1 | Available | 0068238 |
Includes bibliographical references and index.
Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
This important resource provides a comprehensive customer-centric organizational model, which includes structure, management processes, reward and management systems and people practices. The book also includes a tool that aims to help a company or organization determine how customer-centric it needs to be.