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Designing the customer-centric organization : a guide to strategy, structure, and process /

By: Galbraith, Jay R.
Series: The Jossey-Bass business & management series.Publisher: San Francisco : Jossey-Bass A Wiley Imprint, c2005Description: xvi, 184 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0787979198 (alk. paper); 9780787979195:; 9780787979195 (alk. paper).Subject(s): Customer relations -- Management -- Handbooks, manuals, etc | Customer relations -- Management | Strategic planning -- Handbooks, manuals, etc | Relationship marketingDDC classification: 658.812
Contents:
Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
Summary: This important resource provides a comprehensive customer-centric organizational model, which includes structure, management processes, reward and management systems and people practices. The book also includes a tool that aims to help a company or organization determine how customer-centric it needs to be.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 658.812 GAL (Browse shelf(Opens below)) 1 Available 0068238
Total holds: 0

Includes bibliographical references and index.

Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.

This important resource provides a comprehensive customer-centric organizational model, which includes structure, management processes, reward and management systems and people practices. The book also includes a tool that aims to help a company or organization determine how customer-centric it needs to be.

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