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The big book of customer service training games : quick, fun activities for all customer facing employees /
By: Carlaw, Peggy.
Contributor(s): Deming, Vasudha Kathleen.
Publisher: Maidenhead : McGraw-Hill Professional, 2007Description: 207 p. : ill. ; 20 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0077114760 (pbk.); 9780077114763:; 9780077114763 (pbk.).Subject(s): Customer services -- Management -- Handbooks, manuals, etc | Customer relations Study and teaching | Customer services -- Employees -- Training ofDDC classification: 658.812 Summary: Designed for anyone who manages front line service workers, this book is full of fun, engaging games that make it easy to train flight attendants, sales people, customer service reps, help desk personnel etc.| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Standard Loan
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ATU Sligo Yeats Library Main Lending Collection | 658.812 CAR (Browse shelf(Opens below)) | 1 | Available | 0078402 | ||
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Standard Loan
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ATU Sligo Yeats Library Main Lending Collection | 658.812 CAR (Browse shelf(Opens below)) | 2 | Available | 0078397 |
Total holds: 0
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Originally published: 1999.
Designed for anyone who manages front line service workers, this book is full of fun, engaging games that make it easy to train flight attendants, sales people, customer service reps, help desk personnel etc.