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How to deliver exceptional customer service : 5 star service /
By: Heppell, Michael.
Publisher: Harlow, England : New York, NY : Prentice Hall Business, 2010Edition: 2nd ed.Description: xvii, 241p. : ill. ; 22cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780273734383 (pbk.); 9780273734383:; 0273734385 (pbk.).Subject(s): Customer services -- Management | Customer relations | Consumer satisfactionDDC classification: 658.812 Summary: Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred.| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Standard Loan
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ATU Sligo Yeats Library Main Lending Collection | 658.812 HEP (Browse shelf(Opens below)) | 1 | Available | 0091125 | ||
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Standard Loan
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ATU Sligo Yeats Library Main Lending Collection | 658.812 HEP (Browse shelf(Opens below)) | 1 | Available | 0090784 |
Total holds: 0
Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred.