Includes bibliographical references and index.

Conversations about change -- The spirit of motivational interviewing -- The method of motivational interviewing -- Engagement and disengagement -- Listening: understanding the person's dilemma -- Core interviewing skills: OARS -- Exploring values and goals -- Why focus? -- Finding the horizon -- When goals differ -- Exchanging information -- Ambivalence: change talk and sustain talk -- Evoking the person's own motivation -- Responding to change talk -- Responding to sustain talk and discord -- Evoking hope and confidence -- Counseling with neutrality -- Developing discrepancy -- From evoking to planning -- Developing a change plan -- Strengthening commitment -- Supporting change -- Experiencing motivational interviewing -- Learning motivational interviewing -- Applying motivational interviewing -- Integrating motivational interviewing -- Research evidence and the evolution of motivational interviewing -- Evaluating motivational conversations -- Appendix A: Glossary of motivational interviewing terms -- Appendix B: A bibliography of motivational interviewing.

In this text, the authors explain how to work through ambivalence to facilitate change, present detailed guidelines for using their approach, and reflect on the process of learning MI.