Difficult conversations : how to discuss what matters most /
By: Stone, Douglas [author.].
Contributor(s): Heen, Sheila | Patton, Bruce
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Publisher: New York : Penguin Books, c2010Edition: 10th anniversary ed., 2nd ed.Description: xxxiii, 315 pages ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780143118442 (pbk.) :; 9780143118442:; 0143118447 (pbk.) :.Subject(s): Conflict management![](/opac-tmpl/bootstrap/images/filefind.png)
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ATU Sligo Yeats Library Main Lending Collection | 158.2 STO (Browse shelf(Opens below)) | 1 | Available | 0063867 |
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Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
'Difficult Conversations' presents a useful step-by-step guide on how to deal with the most challenging conversations. Also, more often than not, dealing constructively with tough topics deepens a relationship.