Adifferent kind of manager -- Managers who know themselves -- Managers who do not know themselves -- Managers who know their employees -- Mangers who do not know their employees -- Managing from the insdie out -- Managing from the outside in -- Managing communication -- The challenge of conflict -- Managing conflict -- Organisational support for effective management.

Drawing on the author's experience as psychologist, lecturer and businessman, this work shows that in order to be a truly effective manager, it is necessary to understand oneself. It is intended for managers and leaders in various types of organisations, large or small.