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The customer experience revolution : how companies like Apple, Amazon, and Starbucks have changed business forever /
By: Bean, Jeofrey [author.].
Contributor(s): Van Tyne, Sean [author.].
Publisher: St. Johnsbury, Vermont : Brigantine Media, 2012Description: xiv, 142 pages : illustrations ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780982664469; 098266446X.Subject(s): Customer services
| Consumer satisfaction | Customer relations -- Management | Customer services -- Technological innovations | Creative thinkingDDC classification: 658.812
Contents:
Customer experience is the new currency -- Time for a revolution -- Customers take charge -- Ask, watch, and listen -- Less can be more -- The emotional connection -- Innovating customer experiences -- Commit to the customer experience -- The CX revolution: who's next?
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Standard Loan
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ATU Sligo Yeats Library Main Lending Collection | 658.812 BEA (Browse shelf(Opens below)) | 1 | Available | 0064407 |
Total holds: 0
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Includes bibliographical references (pages 131-138) and index.
Customer experience is the new currency -- Time for a revolution -- Customers take charge -- Ask, watch, and listen -- Less can be more -- The emotional connection -- Innovating customer experiences -- Commit to the customer experience -- The CX revolution: who's next?