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Quality management : creating and sustaining organizational effectiveness /

By: Summers, Donna C. S.
Publisher: Upper Saddle River, New Jersey : Pearson Prentice Hall, 2009Edition: 2nd edition.Description: xiv, 574 pages : illsutartions, graphs, charts ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0135005108; 9780135005101:; 9780135005101.Subject(s): Organizational effectiveness | Quality control | Total quality managementDDC classification: 658.4013
Contents:
Preface -- Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource devlopment and management -- Managing the supply chain -- Measures of organizational success -- Benchmarking -- process management -- Lean tools and techniques -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 : Z tables -- Appendix 2 : X and R chart factors -- Appendix 3 : MAlcom Baldrige National Quality Award organizational effectiveness evaulation -- Appendix 4 : websites for quality -- Appendix 5 : attribute charts -- Glossary -- Answers to selected problems -- Bibliography -- Index.
Summary: The authors in this work explore how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 658.4013 SUM (Browse shelf(Opens below)) 1 Available 0065059
Total holds: 0

Includes bibliographic references (pages555-564) and index.

Preface -- Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource devlopment and management -- Managing the supply chain -- Measures of organizational success -- Benchmarking -- process management -- Lean tools and techniques -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 : Z tables -- Appendix 2 : X and R chart factors -- Appendix 3 : MAlcom Baldrige National Quality Award organizational effectiveness evaulation -- Appendix 4 : websites for quality -- Appendix 5 : attribute charts -- Glossary -- Answers to selected problems -- Bibliography -- Index.

The authors in this work explore how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain.

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