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Tourist customer service satisfaction : an encounter approach /
By: Noe, Francis P.
Contributor(s): Uysal, Muzaffer
| Magnini, Vincent P.
Series: Routledge advances in tourism: 18.Publisher: London ; New York : Routledge, 2010Description: ix, 193 p. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780415578042 (hardback); 9780415578042:; 0415578043 (hardback).Subject(s): Tourism -- Management | Hospitality industry -- ManagementDDC classification: 338.4791068 Summary: Customer satisfaction & loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs & ultimately care for each other. Yet surprisingly there are few or any books which focus on this aspect.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Standard Loan
|
ATU Sligo Yeats Library Main Lending Collection | 338.4791068 NOE (Browse shelf(Opens below)) | 1 | Available | 0075850 |
Total holds: 0
Includes bibliographical references and index.
Customer satisfaction & loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs & ultimately care for each other. Yet surprisingly there are few or any books which focus on this aspect.