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This is service design thinking : basics, tools, cases /

By: Stickdorn, Marc.
Contributor(s): Schneider, Jakob | Andrews, Kate.
Publisher: Amsterdam, The Netherlands : BIS Publishers, 2011Description: 373 pages : illustrations (some colour) ; 23 cm.Content type: text | text | still image Media type: unmediated | unmediated Carrier type: volume | volumeISBN: 9789063692797; 9789063692797:; 906369279X.Subject(s): Customer services | Service industries -- Management | Creative ability in business | Lateral thinking | Creative thinkingDDC classification: 658.812
Contents:
Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- deep service design thinking.
Summary: The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. Here is an introduction to this way of thinking which demonstrates the similarities and differences between various disciplines involved in the design of services.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 658.812 STI (Browse shelf(Opens below)) Available 0063027
Total holds: 0

Includes appendices, bibliographical references (p. 340-365) and index.

Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- deep service design thinking.

The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. Here is an introduction to this way of thinking which demonstrates the similarities and differences between various disciplines involved in the design of services.

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