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Tourism SMEs, service quality, and destination competitiveness /

Contributor(s): Jones, Eleri Ellis | Haven-Tang, Claire.
Publisher: Wallingford, Oxfordshire, UK ; Cambridge, MA : CABI Pub., c2005Description: xxv, 366 p. : ill. ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0851990118 (alk. paper); 9780851990118:; 9780851990118 (alk. paper).Subject(s): Tourism | Tourism -- Economic aspects | Small businessDDC classification: 338.4791
Contents:
Tourism SMEs, service quality and destination competitiveness / E. Jones and C. Haven-Tang -- Integrated tourism in Europe's rural destinations : competition or cooperation? / T. Oliver and T. Jenkins -- The peripherality, tourism and competitiveness mix : contradictory or confirmed? / F. Williams and M. MacLeod -- Policy options for the development of an indigenous tourism SME sector in Kenya / G. Manyara and E. Jones -- Quality issues for the family business / D. Getz, J. Carlsen and A. Morrison -- Capability-based growth : the case of UK tourism SMEs / M.M. Augustyn and J. Pheby -- Producing hospitality, consuming lifestyles : lifestyle entrepreneurship in urban Scotland / M. DiDomenico -- Modelling the integration of information and communication technologies in small and medium hospitality enterprises / H.C. Murphy -- Business goals in the small-scale accommodation sector in New Zealand / C.M. Hall and K. Rusher -- The future of the tourism and hospitality workforce begins at home / C. Haven-Tang and D. Botterill -- HRM behaviour and economic performance : small versus large tourism enterprises / A.-M. Hjalager -- Insights into skill shortages and skill gaps in tourism : a study in greater Manchester / C. Lashley -- A typology of approaches towards training in the south-east Wales hospitality industry / S. Moore -- The utilization of human resources in tourism SMEs : a comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone -- Investment support for tourism SMEs : a review of theory and practice / S. Wanhill -- Business confidence in Wales : the Wales tourism business monitor / H. Smith -- The role of a national tourism organization in developing a national tourism quality scheme : the case of Hungary / Z. Behringer and T. Mester -- Leadership and coordination : a strategy to achieve professionalism in the Welsh tourism industry / D. James -- Identifying and exploiting potentially lucrative niche markets : the case of planned impulse travellers in Hong Kong / E. Chan and S. Wong -- Small and medium-sized Libyan tourism enterprises and the national tourism development plan for Libya / M. Jwaili, B. Thomas and E. Jones -- 'A virtual huanying, selamat datang and herzlich Wilkommen!' The Internet as a cross-cultural promotional tool for tourism / W.G. Arlt -- The heterodoxy of tourism SMEs / C. Haven-Tang and E. Jones.
Summary: This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 338.4791 JON (Browse shelf(Opens below)) 1 Available 0074825
Total holds: 0

Includes bibliographical references and index.

Tourism SMEs, service quality and destination competitiveness / E. Jones and C. Haven-Tang -- Integrated tourism in Europe's rural destinations : competition or cooperation? / T. Oliver and T. Jenkins -- The peripherality, tourism and competitiveness mix : contradictory or confirmed? / F. Williams and M. MacLeod -- Policy options for the development of an indigenous tourism SME sector in Kenya / G. Manyara and E. Jones -- Quality issues for the family business / D. Getz, J. Carlsen and A. Morrison -- Capability-based growth : the case of UK tourism SMEs / M.M. Augustyn and J. Pheby -- Producing hospitality, consuming lifestyles : lifestyle entrepreneurship in urban Scotland / M. DiDomenico -- Modelling the integration of information and communication technologies in small and medium hospitality enterprises / H.C. Murphy -- Business goals in the small-scale accommodation sector in New Zealand / C.M. Hall and K. Rusher -- The future of the tourism and hospitality workforce begins at home / C. Haven-Tang and D. Botterill -- HRM behaviour and economic performance : small versus large tourism enterprises / A.-M. Hjalager -- Insights into skill shortages and skill gaps in tourism : a study in greater Manchester / C. Lashley -- A typology of approaches towards training in the south-east Wales hospitality industry / S. Moore -- The utilization of human resources in tourism SMEs : a comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone -- Investment support for tourism SMEs : a review of theory and practice / S. Wanhill -- Business confidence in Wales : the Wales tourism business monitor / H. Smith -- The role of a national tourism organization in developing a national tourism quality scheme : the case of Hungary / Z. Behringer and T. Mester -- Leadership and coordination : a strategy to achieve professionalism in the Welsh tourism industry / D. James -- Identifying and exploiting potentially lucrative niche markets : the case of planned impulse travellers in Hong Kong / E. Chan and S. Wong -- Small and medium-sized Libyan tourism enterprises and the national tourism development plan for Libya / M. Jwaili, B. Thomas and E. Jones -- 'A virtual huanying, selamat datang and herzlich Wilkommen!' The Internet as a cross-cultural promotional tool for tourism / W.G. Arlt -- The heterodoxy of tourism SMEs / C. Haven-Tang and E. Jones.

This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry.

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