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Superior customer service : the prompt approach to success /
By: Quinn, Michael.
Contributor(s): Byron, Lynda
.
Publisher: Dublin : Oak Tree, 1999Description: 108 p. ; 30 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1860761178; 9781860761171:.Subject(s): Customer relationsDDC classification: 658.812 Summary: Aimed at managers seeking to improve their customer service, this text uses case studies to present a customer orientated strategy for prioritising customer needs, reliability, people training, organization, measuring satisfaction and technology.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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ATU Sligo Yeats Library Main Lending Collection | 658.812 QUI (Browse shelf(Opens below)) | 2 | Available | 0047740 | ||
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ATU Sligo Yeats Library Main Lending Collection | 658.812 QUI (Browse shelf(Opens below)) | 3 | Available | 0047736 | ||
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ATU Sligo Yeats Library Main Lending Collection | 658.812 QUI (Browse shelf(Opens below)) | 4 | Available | 0047730 | ||
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Standard Loan
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ATU Sligo Yeats Library Main Lending Collection | 658.812 QUI (Browse shelf(Opens below)) | 5 | Available | 0047735 | ||
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ATU Sligo Yeats Library Main Lending Collection | 658.812 QUI (Browse shelf(Opens below)) | 6 | Available | 0047734 | ||
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Standard Loan
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ATU Sligo Yeats Library Main Lending Collection | 658.812 QUI (Browse shelf(Opens below)) | 7 | Available | 0047741 |
Total holds: 0
Aimed at managers seeking to improve their customer service, this text uses case studies to present a customer orientated strategy for prioritising customer needs, reliability, people training, organization, measuring satisfaction and technology.