This is service design thinking : basics, tools, cases /
By: Stickdorn, Marc.
Contributor(s): Schneider, Jakob | Andrews, Kate.
Publisher: Amsterdam, The Netherlands : BIS Publishers, 2011Description: 373 pages : illustrations (some colour) ; 23 cm.Content type: text | text | still image Media type: unmediated | unmediated Carrier type: volume | volumeISBN: 9789063692797; 9789063692797:; 906369279X.Subject(s): Customer services | Service industries -- Management | Creative ability in business | Lateral thinking | Creative thinkingDDC classification: 658.812Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Standard Loan | ATU Sligo Yeats Library Main Lending Collection | 658.812 STI (Browse shelf(Opens below)) | Available | 0063027 |
Includes appendices, bibliographical references (p. 340-365) and index.
Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- deep service design thinking.
The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. Here is an introduction to this way of thinking which demonstrates the similarities and differences between various disciplines involved in the design of services.