Quality management : creating and sustaining organizational effectiveness /
By: Summers, Donna C. S.
Publisher: Upper Saddle River, New Jersey : Pearson Prentice Hall, 2009Edition: 2nd edition.Description: xiv, 574 pages : illsutartions, graphs, charts ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0135005108; 9780135005101:; 9780135005101.Subject(s): Organizational effectiveness![](/opac-tmpl/bootstrap/images/filefind.png)
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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ATU Sligo Yeats Library Main Lending Collection | 658.4013 SUM (Browse shelf(Opens below)) | 1 | Available | 0065059 |
Includes bibliographic references (pages555-564) and index.
Preface -- Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource devlopment and management -- Managing the supply chain -- Measures of organizational success -- Benchmarking -- process management -- Lean tools and techniques -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 : Z tables -- Appendix 2 : X and R chart factors -- Appendix 3 : MAlcom Baldrige National Quality Award organizational effectiveness evaulation -- Appendix 4 : websites for quality -- Appendix 5 : attribute charts -- Glossary -- Answers to selected problems -- Bibliography -- Index.
The authors in this work explore how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain.