| 000 | 00992pam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 33132909 | ||
| 003 | OCoLC | ||
| 005 | 20210921173115.0 | ||
| 008 | 950907s1996 nyua b 001 0 eng | ||
| 010 | _a95038909 | ||
| 020 | _a0673991458 | ||
| 020 | _a9780673991454 | ||
| 040 |
_aDLC _cDLC _dWaOLN |
||
| 049 | _aLQIA | ||
| 082 | 0 |
_a658.8 _bRUS |
|
| 100 | 1 |
_aRust, Roland T. _914807 |
|
| 245 | 1 | 0 | _aService marketing / |
| 260 |
_aNew York : _bHarperCollins College Publishers, _cc1996. |
||
| 300 |
_axx, 508 p. : _bill. ; _c24 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _97640 |
|
| 650 | 0 |
_aCustomer services. _91840 |
|
| 700 | 1 |
_aZahorik, Anthony J. _922385 |
|
| 700 | 1 |
_aKeiningham, Timothy L. _922388 |
|
| 902 | _a130125 | ||
| 907 |
_a.b10280030 _bsmmai _c- |
||
| 942 | _n0 | ||
| 998 |
_b1 _c990101 _dm _ea _g0 |
||
| 999 |
_c27217 _d27217 |
||