| 000 | 01031cam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | 109256 | ||
| 003 | OCoLC | ||
| 005 | 20210921175605.0 | ||
| 008 | 970606s1998 nyua b 001 0 eng | ||
| 020 | _a0471180343 (cloth : alk. paper) | ||
| 020 | _a9780471180340 | ||
| 020 | _a9780471180340 (cloth : alk. paper) | ||
| 035 |
_a(OCoLC)37109256 _z(OCoLC)38550252 |
||
| 040 |
_aDLC _cDLC _dUKM _dBAKER _dNLGGC _dBTCTA _dYDXCP _dNLE |
||
| 082 | 0 | 0 |
_a658.8 _bKUR |
| 100 | 1 | _aKurtz, David L. | |
| 245 | 1 | 0 | _aServices marketing / |
| 260 |
_aNew York, NY : _bJ. Wiley & Sons, _cc1998. |
||
| 300 |
_axxii, 570 p. : _bill. ; _c25 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _97640 |
|
| 650 | 0 |
_aCustomer services. _91840 |
|
| 700 | 1 |
_aClow, Kenneth E. _929779 |
|
| 902 | _a121213 | ||
| 907 |
_a.b10555250 _bsmmai _c- |
||
| 942 | _n0 | ||
| 998 |
_b0 _c091014 _dm _ea _g0 |
||
| 999 |
_c52012 _d52012 |
||