| 000 | 02333cam a22004334a 4500 | ||
|---|---|---|---|
| 001 | 808146 | ||
| 003 | OCoLC | ||
| 005 | 20210921175609.0 | ||
| 008 | 060213s2007 caua b 001 0 eng | ||
| 020 | _a1412914183 (cloth) | ||
| 020 |
_a9781412914185: _c£56.00 |
||
| 020 | _a1412914191 (pbk.) | ||
| 020 | _a9781412914185 | ||
| 020 | _a9781412914192 | ||
| 035 |
_a(OCoLC)63808146 _z(OCoLC)70765443 _z(OCoLC)225167191 |
||
| 040 |
_aDLC _cDLC _dBAKER _dUKM _dC#P _dYDXCP _dIG# _dBTCTA _dPUL _dTEX _dAU@ |
||
| 042 | _apcc | ||
| 082 | 0 | 0 |
_a658.477 _bULM |
| 100 | 1 |
_aUlmer, Robert R., _d1969- |
|
| 245 | 1 | 0 |
_aEffective crisis communication : _bmoving from crisis to opportunity / |
| 260 |
_aThousand Oaks : _bSAGE Publications, _cc2007. |
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| 300 |
_axiii, 197 p. : _bill. ; _c23 cm. |
||
| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aCh. 1. Defining crisis communication -- Ch. 2. Lessons on managing crisis uncertainty -- Ch. 3. Lessons on effective crisis communication -- Ch. 4. Lessons on effective crisis leadership -- Ch. 5. Examples of success and failure in industrial accidents -- Ch. 6. Examples of success and failure during outbreaks of food-borne illness -- Ch. 7. Examples of success and failure in response to terrorism -- Ch. 8. Examples of success and failure during natural disasters -- Ch. 9. Learning through failure -- Ch. 10. Risk communication -- Ch. 11. Responding to the ethical demands of crisis -- Ch. 12. Crisis as inspiring renewal to a new normal. | |
| 520 | 8 | _aThis is an introduction to sound research and best practice in the field of crisis communication. Introductory chapters offer practical lessons on managing uncertainty, effective crisis communication, and productive crisis leadership that help readers evaluate case studies in later chapters. | |
| 650 | 0 |
_aCrisis management. _91808 |
|
| 650 | 0 |
_aEmergency management. _927296 |
|
| 650 | 0 |
_aCommunication in management. _91556 |
|
| 650 | 0 |
_aCommunication in organizations. _91559 |
|
| 700 | 1 |
_aSellnow, Timothy L. _q(Timothy Lester), _d1960- |
|
| 700 | 1 |
_aSeeger, Matthew W. _q(Matthew Wayne), _d1957- |
|
| 902 | _a140729 | ||
| 907 |
_a.b10556461 _bsmmai _c- |
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| 942 | _n0 | ||
| 998 |
_b0 _c100119 _dm _ea _g0 |
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| 999 |
_c52130 _d52130 |
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