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Service design for business : (Record no. 267302)

MARC details
000 -LEADER
fixed length control field 02328cam a2200469 i 4500
001 - CONTROL NUMBER
control field ocn922836104
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210921181105.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150928s2016 njua 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2015032743
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781118988923
Qualifying information (cloth)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781118988923:
Terms of availability £18.99
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1118988922
Qualifying information (cloth)
029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC)
OCLC library identifier NLGGC
System control number 40407975X
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)922836104
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Description conventions rda
Transcribing agency DLC
Modifying agency OCLCF
-- YDXCP
-- CLE
-- MNW
-- CDX
-- OSU
-- SINLB
-- SFR
-- OCLCQ
042 ## - AUTHENTICATION CODE
Authentication code pcc
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 REA
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Reason, Ben,
Dates associated with a name 1972-
Relator term author.
245 10 - TITLE STATEMENT
Title Service design for business :
Remainder of title a practical guide to optimizing the customer experience /
246 #4 - VARYING FORM OF TITLE
Title proper/short title A practical guide to optimizing the customer experience :
Remainder of title Service design for business
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Hoboken, N.J. :
Name of producer, publisher, distributor, manufacturer Wiley,
Date of production, publication, distribution, manufacture, or copyright notice 2016.
300 ## - PHYSICAL DESCRIPTION
Extent xi, 189 pages :
Other physical details illustrations ;
Dimensions 26 cm.
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
336 ## - CONTENT TYPE
Content type term still image
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
337 ## - MEDIA TYPE
Media type term unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
500 ## - GENERAL NOTE
General note Includes index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Why service design -- Foundations : Three critical factors in service design -- The customer story : Understanding customers better provides the basis for customer-driven service improvement and innovation -- Business impact : Designing a service around customers' needs provides a new way to address age-old business challenges -- Organizational challenge : Using customer centricity to move your organization forward -- Tools.
520 8# - SUMMARY, ETC.
Summary, etc. 'Service Design for Business' helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
9 (RLIN) 1691
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Design
9 (RLIN) 1928
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Løvlie, Lavrans,
Dates associated with a name 1969-
Relator term author.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Flu, Melvin Brand,
Dates associated with a name 1966-
Relator term author.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Standard Loan
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
h (OCLC) NO HOLDINGS IN LQI - 86 OTHER HOLDINGS
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     ATU Sligo Yeats Library ATU Sligo Yeats Library 28/06/2018   658.812 REA 0062864 28/06/2018 28/06/2018 Standard Loan