The Customer service planner /
By: Christopher, Martin.
Series: Marketing series (London, England)Prctitioner: Publisher: Oxford ; Boston : Butterworth-Heinemann, c1993Description: viii, 125 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0750617101 (pbk.); 9780750617109:.Subject(s): Customer services![](/opac-tmpl/bootstrap/images/filefind.png)
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ATU Sligo Yeats Library Main Lending Collection | 658.001 (Browse shelf(Opens below)) | 1 | Available | 0035705 |
Total holds: 0
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658.001 Management : theory and practice / | 658.001 Management : theory and practice / | 658.001 Management : theory and practice / | 658.001 The Customer service planner / | 658.00113 WIN Practical management science / | 658.0015195 Essential quantitative methods for business, management and finance / | 658.0015195 OAK Essential quantitative methods : for business management and finance / |
Includes index.
Packed with illustrations, checklists, quizzes and anecdotes, this book gives an easy, practical approach to important topic of customer service. It guides the reader through the processes and systems necessary to obtain and sustain superior customer service in the marketplace.