Front office : procedures, social skills, and management /
By: Abbott, Peter.
Contributor(s): Lewry, Sue.
Publisher: Oxford ; Boston : Butterworth-Heinemann, 1991Description: 264 p. : ill. ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0750600241; 9780750600248:.Subject(s): Hotel front desk personnel | Hotel management![](/opac-tmpl/bootstrap/images/filefind.png)
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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ATU Sligo Yeats Library Main Lending Collection | 647.94068 ABB (Browse shelf(Opens below)) | 1 | Available | 0045294 |
Total holds: 0
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647.94 HAR Profit planning / | 647.94068 Organizational behaviour in hotels and restaurants : an international perspective / | 647.94068 Introduction to management in the hospitality industry / | 647.94068 ABB Front office : procedures, social skills, and management / | 647.94068 AGA Managing coastal tourism resorts : a global perspective / | 647.94068 AGA Managing coastal tourism resorts : a global perspective / | 647.94068 BRA Hotel front office / |
Includes index.
Designed for students studying front office operations, this text reflects the relative importance of different aspects of a hotel receptionist's job. It describes clerical operations, and explains how to deal with clients, enquiries, reservations, room allocations, bills, check-outs and more.