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Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood) /

By: Stone, Douglas.
Contributor(s): Heen, Sheila.
Publisher: New York : Portfolio Penguin, 2014Description: 348 p. : ill. ; 20 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780670014668 (hardback); 9780670014668:; 0670014664 (hardback); 9780670922635 (paperback); 0143127136 (paperback).Subject(s): Feedback (Psychology) | Interpersonal communicationDDC classification: 153.6
Contents:
Introduction : from push to pull -- The feedback challenge. 1 : three triggers -- Truth triggers. 2 : separate appreciation, coaching, and evaluation. 3 : first understand. 4 : see your blind spots -- Relationship triggers. 5 : don't switchtrack. 6 : identify the relationship system -- Identity triggers. 7 : learn how wiring and temperament affect your story. 8 : dismantle distortions. 9 : cultivate a growth identity -- Feedback in conversation. 10 : how good do I have to be? 11 : navigate the conversation. 12 : get going. 13 : pull together -- Acknowledgements -- Notes on some relevant organizations -- Notes -- Road map.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 153.6 STO (Browse shelf(Opens below)) 1 Available 0064095
Total holds: 0

Includes bibliographical references and index.

Introduction : from push to pull -- The feedback challenge. 1 : three triggers -- Truth triggers. 2 : separate appreciation, coaching, and evaluation. 3 : first understand. 4 : see your blind spots -- Relationship triggers. 5 : don't switchtrack. 6 : identify the relationship system -- Identity triggers. 7 : learn how wiring and temperament affect your story. 8 : dismantle distortions. 9 : cultivate a growth identity -- Feedback in conversation. 10 : how good do I have to be? 11 : navigate the conversation. 12 : get going. 13 : pull together -- Acknowledgements -- Notes on some relevant organizations -- Notes -- Road map.

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