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Developing your communication skills in social work /

By: Beesley, Paula [author.].
Contributor(s): Watts, Melanie [author.] | Harrison, Mary [author.].
Publisher: Los Angeles : SAGE, 2018Description: 190 pages : illustrations ; 27 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781473975873; 9781473975866.Subject(s): Communication in social work | Interviewing in social service | Counselor and client | Medical personnel and patient | CommunicationDDC classification: 361.322
Contents:
Introduction -- Chapter One -- Reflection and Emotional Intelligence -- Chapter Two -- Initial Engagement -- Chapter Three -- Listening -- Chapter Four -- Clarification -- Chapter Five -- Empathy -- Chapter Six -- Challenging: Holding Sensitive Conversations -- Chapter Seven -- Working with Resistance -- Chapter Eight -- Barriers to Effective Communication -- Chapter Nine -- Written Communication: Case Recording, Letters, Texts, Social Media -- Chapter Ten -- Assessment and Report Writing: Critical Analysis -- Chapter Eleven -- Inter-Professional Communication -- Chapter Twelve -- Managing Endings -- Conclusion.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 361.322 BEE (Browse shelf(Opens below)) 1 Available 0084234
Standard Loan Standard Loan ATU Sligo Yeats Library 361.322 BEE (Browse shelf(Opens below)) 2 Available 0084235
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 361.322 BEE (Browse shelf(Opens below)) 3 Available 0084236
Total holds: 0

Includes bibliographical references and index.

Introduction -- Chapter One -- Reflection and Emotional Intelligence -- Chapter Two -- Initial Engagement -- Chapter Three -- Listening -- Chapter Four -- Clarification -- Chapter Five -- Empathy -- Chapter Six -- Challenging: Holding Sensitive Conversations -- Chapter Seven -- Working with Resistance -- Chapter Eight -- Barriers to Effective Communication -- Chapter Nine -- Written Communication: Case Recording, Letters, Texts, Social Media -- Chapter Ten -- Assessment and Report Writing: Critical Analysis -- Chapter Eleven -- Inter-Professional Communication -- Chapter Twelve -- Managing Endings -- Conclusion.

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