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The essential guide to workplace mediation & conflict resolution : rebuilding working relationships /

By: Doherty, Nora.
Contributor(s): Guyler, Marcelas.
Publisher: London ; Philadelphia : Kogan Page, 2008, (2012)Description: x, 196 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780749450199; 9780749450199:; 0749450193.Subject(s): Mediation and conciliation, Industrial | Conflict managementDDC classification: 658.3145
Contents:
Pt. I. Workplace mediation -- 1. So what exactly is workplace mediation? -- 2. example of a breakdown in a workplace relationship: Wendy and Mark -- 3. Just how does mediation work? -- 4. Finding your way around conflict resolution: what is special about mediation? -- 5. How mediation can be used within organizations -- 6. Workplace mediation for teams -- 7. Team mediation and group dynamics -- 8. Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Pt. II. Mediation in action: case studies of real life workplace mediations -- 9. Case studies of workplace mediation between two employees -- 10. Case studies of workplace mediation with teams -- 11. Case studies of workplace mediation for boardroom conflicts -- Pt. III. philosophy and processes of mediation: in support of conflict managers and organizational development -- 12. Why do conflicts arise? Some universal, individual and interpersonal models -- 13. Why and how should managers respond to conflict? -- 14. philosophy of mediation and the business of empowerment -- 15. 'Beyond mediation': the culture of mediation and organizational development.
Summary: This work examines the nature of mediation, its uses and the skills needed to employ it by presenting a range of case studies. The book is intended to be relevant not only with one-to-one conflict, but also at team and board level.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 658.3145 ODO (Browse shelf(Opens below)) 1 Available 0077003
Total holds: 0

Includes bibliographical references (p. [186]-192) and index.

Pt. I. Workplace mediation -- 1. So what exactly is workplace mediation? -- 2. example of a breakdown in a workplace relationship: Wendy and Mark -- 3. Just how does mediation work? -- 4. Finding your way around conflict resolution: what is special about mediation? -- 5. How mediation can be used within organizations -- 6. Workplace mediation for teams -- 7. Team mediation and group dynamics -- 8. Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Pt. II. Mediation in action: case studies of real life workplace mediations -- 9. Case studies of workplace mediation between two employees -- 10. Case studies of workplace mediation with teams -- 11. Case studies of workplace mediation for boardroom conflicts -- Pt. III. philosophy and processes of mediation: in support of conflict managers and organizational development -- 12. Why do conflicts arise? Some universal, individual and interpersonal models -- 13. Why and how should managers respond to conflict? -- 14. philosophy of mediation and the business of empowerment -- 15. 'Beyond mediation': the culture of mediation and organizational development.

This work examines the nature of mediation, its uses and the skills needed to employ it by presenting a range of case studies. The book is intended to be relevant not only with one-to-one conflict, but also at team and board level.

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