The essential guide to workplace mediation & conflict resolution : rebuilding working relationships /
By: Doherty, Nora.
Contributor(s): Guyler, Marcelas.
Publisher: London ; Philadelphia : Kogan Page, 2008, (2012)Description: x, 196 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780749450199; 9780749450199:; 0749450193.Subject(s): Mediation and conciliation, Industrial | Conflict management![](/opac-tmpl/bootstrap/images/filefind.png)
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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ATU Sligo Yeats Library Main Lending Collection | 658.3145 ODO (Browse shelf(Opens below)) | 1 | Available | 0077003 |
Includes bibliographical references (p. [186]-192) and index.
Pt. I. Workplace mediation -- 1. So what exactly is workplace mediation? -- 2. example of a breakdown in a workplace relationship: Wendy and Mark -- 3. Just how does mediation work? -- 4. Finding your way around conflict resolution: what is special about mediation? -- 5. How mediation can be used within organizations -- 6. Workplace mediation for teams -- 7. Team mediation and group dynamics -- 8. Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Pt. II. Mediation in action: case studies of real life workplace mediations -- 9. Case studies of workplace mediation between two employees -- 10. Case studies of workplace mediation with teams -- 11. Case studies of workplace mediation for boardroom conflicts -- Pt. III. philosophy and processes of mediation: in support of conflict managers and organizational development -- 12. Why do conflicts arise? Some universal, individual and interpersonal models -- 13. Why and how should managers respond to conflict? -- 14. philosophy of mediation and the business of empowerment -- 15. 'Beyond mediation': the culture of mediation and organizational development.
This work examines the nature of mediation, its uses and the skills needed to employ it by presenting a range of case studies. The book is intended to be relevant not only with one-to-one conflict, but also at team and board level.