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Managing customer relationships : a strategic framework / by
Edition: 2nd ed.
Publication details: Hoboken, N.J. : Wiley, 2011
Availability: Not available: ATU Sligo Yeats Library: Lost (1).

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Do you want to keep your customers forever? / by Series:
Publication details: Boston, Massachusetts : Harvard Business Press, 2009
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 PIN.

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