Effective crisis communication : moving from crisis to opportunity /
Ulmer, Robert R., 1969-
Effective crisis communication : moving from crisis to opportunity / - Thousand Oaks : SAGE Publications, c2007. - xiii, 197 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Ch. 1. Defining crisis communication -- Ch. 2. Lessons on managing crisis uncertainty -- Ch. 3. Lessons on effective crisis communication -- Ch. 4. Lessons on effective crisis leadership -- Ch. 5. Examples of success and failure in industrial accidents -- Ch. 6. Examples of success and failure during outbreaks of food-borne illness -- Ch. 7. Examples of success and failure in response to terrorism -- Ch. 8. Examples of success and failure during natural disasters -- Ch. 9. Learning through failure -- Ch. 10. Risk communication -- Ch. 11. Responding to the ethical demands of crisis -- Ch. 12. Crisis as inspiring renewal to a new normal.
This is an introduction to sound research and best practice in the field of crisis communication. Introductory chapters offer practical lessons on managing uncertainty, effective crisis communication, and productive crisis leadership that help readers evaluate case studies in later chapters.
1412914183 (cloth) 9781412914185: £56.00 1412914191 (pbk.) 9781412914185 9781412914192
Crisis management.
Emergency management.
Communication in management.
Communication in organizations.
658.477 / ULM
Effective crisis communication : moving from crisis to opportunity / - Thousand Oaks : SAGE Publications, c2007. - xiii, 197 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Ch. 1. Defining crisis communication -- Ch. 2. Lessons on managing crisis uncertainty -- Ch. 3. Lessons on effective crisis communication -- Ch. 4. Lessons on effective crisis leadership -- Ch. 5. Examples of success and failure in industrial accidents -- Ch. 6. Examples of success and failure during outbreaks of food-borne illness -- Ch. 7. Examples of success and failure in response to terrorism -- Ch. 8. Examples of success and failure during natural disasters -- Ch. 9. Learning through failure -- Ch. 10. Risk communication -- Ch. 11. Responding to the ethical demands of crisis -- Ch. 12. Crisis as inspiring renewal to a new normal.
This is an introduction to sound research and best practice in the field of crisis communication. Introductory chapters offer practical lessons on managing uncertainty, effective crisis communication, and productive crisis leadership that help readers evaluate case studies in later chapters.
1412914183 (cloth) 9781412914185: £56.00 1412914191 (pbk.) 9781412914185 9781412914192
Crisis management.
Emergency management.
Communication in management.
Communication in organizations.
658.477 / ULM