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Effective crisis communication : moving from crisis to opportunity /

By: Ulmer, Robert R, 1969-.
Contributor(s): Sellnow, Timothy L. (Timothy Lester), 1960- | Seeger, Matthew W. (Matthew Wayne), 1957-.
Publisher: Thousand Oaks : SAGE Publications, c2007Description: xiii, 197 p. : ill. ; 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1412914183 (cloth); 9781412914185:; 1412914191 (pbk.); 9781412914185; 9781412914192.Subject(s): Crisis management | Emergency management | Communication in management | Communication in organizationsDDC classification: 658.477
Contents:
Ch. 1. Defining crisis communication -- Ch. 2. Lessons on managing crisis uncertainty -- Ch. 3. Lessons on effective crisis communication -- Ch. 4. Lessons on effective crisis leadership -- Ch. 5. Examples of success and failure in industrial accidents -- Ch. 6. Examples of success and failure during outbreaks of food-borne illness -- Ch. 7. Examples of success and failure in response to terrorism -- Ch. 8. Examples of success and failure during natural disasters -- Ch. 9. Learning through failure -- Ch. 10. Risk communication -- Ch. 11. Responding to the ethical demands of crisis -- Ch. 12. Crisis as inspiring renewal to a new normal.
Summary: This is an introduction to sound research and best practice in the field of crisis communication. Introductory chapters offer practical lessons on managing uncertainty, effective crisis communication, and productive crisis leadership that help readers evaluate case studies in later chapters.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Standard Loan Standard Loan ATU Sligo Yeats Library Main Lending Collection 658.477 ULM (Browse shelf(Opens below)) 1 Available 0086431
Total holds: 0

Includes bibliographical references and index.

Ch. 1. Defining crisis communication -- Ch. 2. Lessons on managing crisis uncertainty -- Ch. 3. Lessons on effective crisis communication -- Ch. 4. Lessons on effective crisis leadership -- Ch. 5. Examples of success and failure in industrial accidents -- Ch. 6. Examples of success and failure during outbreaks of food-borne illness -- Ch. 7. Examples of success and failure in response to terrorism -- Ch. 8. Examples of success and failure during natural disasters -- Ch. 9. Learning through failure -- Ch. 10. Risk communication -- Ch. 11. Responding to the ethical demands of crisis -- Ch. 12. Crisis as inspiring renewal to a new normal.

This is an introduction to sound research and best practice in the field of crisis communication. Introductory chapters offer practical lessons on managing uncertainty, effective crisis communication, and productive crisis leadership that help readers evaluate case studies in later chapters.

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