Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood) /
By: Stone, Douglas.
Contributor(s): Heen, Sheila.
Publisher: New York : Portfolio Penguin, 2014Description: 348 p. : ill. ; 20 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780670014668 (hardback); 9780670014668:; 0670014664 (hardback); 9780670922635 (paperback); 0143127136 (paperback).Subject(s): Feedback (Psychology) | Interpersonal communication
DDC classification: 153.6 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Standard Loan
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ATU Sligo Yeats Library Main Lending Collection | 153.6 STO (Browse shelf(Opens below)) | 1 | Available | 0064095 |
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Includes bibliographical references and index.
Introduction : from push to pull -- The feedback challenge. 1 : three triggers -- Truth triggers. 2 : separate appreciation, coaching, and evaluation. 3 : first understand. 4 : see your blind spots -- Relationship triggers. 5 : don't switchtrack. 6 : identify the relationship system -- Identity triggers. 7 : learn how wiring and temperament affect your story. 8 : dismantle distortions. 9 : cultivate a growth identity -- Feedback in conversation. 10 : how good do I have to be? 11 : navigate the conversation. 12 : get going. 13 : pull together -- Acknowledgements -- Notes on some relevant organizations -- Notes -- Road map.