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The gold standard : giving your customers what they didn't know they wanted / by Publisher: New York : HarperCollins, 2021
Availability: Items available for loan: ATU Sligo Yeats Library (2)Location, call number: Main Lending Collection 658.812 COW, ...

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The gold standard : [electronic book] : giving your customers what they didn't know they wanted / by
Publication details: Nashville : HarperCollins Leadership, 2021
Online access:
Availability: Not available: ATU Sligo Yeats Library: Available Online (1).

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The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / by
Edition: Updated new edition.
Publisher: Shippensburg, PA : Sound Wisdom, 2020
Availability: Items available for loan: ATU Sligo Yeats Library (3)Location, call number: Main Lending Collection 658.812 HYK, ... Not available: ATU Sligo Yeats Library: Lost (1).

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Customer experience 2 : 24 international CX professionals share their current best-thinking on achieving impact and visibility through world-class best-practice CX / by Publisher: Bethersden, Kent, UK : W & M Publishing, 2020
Availability: Items available for loan: ATU Sligo Yeats Library (3)Location, call number: Main Lending Collection 658.812 ARI, ... Not available: ATU Sligo Yeats Library: Lost (1).

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Performance Indicators for water supply services / by Series: Manual of best practice
Edition: 3rd edition.
Publisher: London : IWA Publishing, 2017
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 628.1 ALE.

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Customer service for hospitality and tourism / by
Edition: 2nd edition.
Publication details: Woodeaton, Oxford : Goodfellow Publishers Limited, 2017
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 647.94068 HUD.

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Customer service for hospitality and tourism : [electronic book] / by
Edition: Second edition.
Publisher: Woodeaton, Oxford : Goodfellow Publishers, Limited, 2017
Online access:
Availability: Not available: ATU Sligo Yeats Library: Available Online (1).

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Profitable social media marketing : how to grow your business by growing an audience using Facebook, Twitter, Instagram, LinkedIn and more ... / by
Publication details: [United States] : Exposure Ninja, 2016
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.872 CAM.

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Service design for business : a practical guide to optimizing the customer experience / by Publisher: Hoboken, N.J. : Wiley, 2016
Other title:
  • A practical guide to optimizing the customer experience : Service design for business
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: 658.812 REA.

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5 star service : how to deliver exceptional customer service / by
Edition: Third edition.
Publication details: Harlow, UK : Pearson Education Limited , 2015
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 HEP.

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Customer innovation : customer-centric strategy for enduring growth / by
Publication details: London ; Philadelphia : Kogan Page, 2014
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 DEB.

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The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates - cases - capabilities / by Publisher: Amsterdam, Netherlands : BIS Publishers, 2014
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 KIM.

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Facilitating the transition from product-orientated to product service systems / by Series: Doctor of Philosophy, 2013 | Ph. D., 2013 | Doctor of Philosophy, 2013 | Ph. D., 2013
Publication details: 2013
Dissertation note: Thesis (Ph. D. - research) -- Institute of Technology, Sligo, Sligo, 2013
Availability: Items available for reference: ATU Sligo Yeats Library: Not for loan (1).

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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / by
Publication details: Chichester : John Wiley & Sons, 2013
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 BLU.

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Customer service for hospitality and tourism / by
Publication details: Oxford : Goodfellow Publishers Limited, 2013
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 647.94068 HUD. Not available: ATU Sligo Yeats Library: Lost (2).

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Services marketing : bintegrating customer focus across the firm / by
Edition: 6th ed.
Publication details: New York : London : McGraw-Hill Higher Education ; McGraw-Hill [distributor], 2013
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.8 ZEI.

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Performance indicators for water supply services / by Series: Manual of best practice
Edition: 2nd ed.
Publication details: London : IWA Pub., 2012
Availability: Not available: ATU Sligo Yeats Library: Lost (1).

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Services marketing : integrating customer focus across the firm / by
Edition: 2nd European edition.
Publication details: Maidenhead (England) : McGraw-Hill Education, 2012
Availability: Items available for loan: ATU Sligo Yeats Library (6)Location, call number: Main Lending Collection 658.8 WIL, ...

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Customer service in Ireland / by
Edition: 3rd ed.
Publication details: Dublin : Gill & Macmillan, 2012
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.81209415 TWO. Not available: ATU Sligo Yeats Library: Lost (1).

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The customer experience revolution : how companies like Apple, Amazon, and Starbucks have changed business forever / by
Publication details: St. Johnsbury, Vermont : Brigantine Media, 2012
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 BEA.

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The daily you : how the new advertising industry is defining your identity and your worth / by
Publication details: New Haven, CT. : Yale University Press, 2011
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 659.1 TUR.

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The experience economy / by
Edition: Updated ed.
Publication details: Boston, Mass. : Harvard Business Review Press, 2011
Availability: Items available for loan: ATU Sligo Yeats Library (4)Location, call number: Main Lending Collection 658.8 PIN, ...

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This is service design thinking : basics, tools, cases / by Publisher: Amsterdam, The Netherlands : BIS Publishers, 2011
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 STI.

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Customer care : a training manual for library staff / by Series: Chandos information professional series
Publication details: Oxford, UK : Chandos Pub., 2010
Availability: Items available for loan: ATU Sligo Yeats Library (2)Location, call number: Main Lending Collection 020.7155 GAN, ...

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How to deliver exceptional customer service : 5 star service / by
Edition: 2nd ed.
Publication details: Harlow, England : New York, NY : Prentice Hall Business, 2010
Availability: Items available for loan: ATU Sligo Yeats Library (2)Location, call number: Main Lending Collection 658.812 HEP, ...

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Services marketing : integrating customer focus across the firm / by
Edition: International ed., 5th ed.
Publication details: New York : McGraw-Hill Higher Education, 2009
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.8 ZEI.

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An exploratory study into the importance of key account management and the value it brings to the buyer-seller relationship / by Series: Master of Science in Marketing, 2009 | M. Sc. in Marketing, 2009 | Master of Science in Marketing, 2009 | M. Sc. in Marketing, 2009
Publication details: 2009
Dissertation note: Thesis (M. Sc. - taught) -- Institute of Technology, Sligo, Sligo, 2009
Availability: Items available for reference: ATU Sligo Yeats Library: Not for loan (1).

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Do you want to keep your customers forever? / by Series:
Publication details: Boston, Massachusetts : Harvard Business Press, 2009
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 PIN.

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Strategic customer management : strategizing the sales organization / by
Publication details: Oxford ; New York : Oxford University Press, 2009
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 PIE.

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Service operations management : improving service delivery / by
Edition: 3rd ed.
Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 338.4700068 JOH.

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Operational excellence : using lean six sigma to translate customer value through global supply chains / by Series: Series on resource management
Publication details: New York : Auerbach Publications, c2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.503 MAR.

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The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! / by
Publication details: New York : McGraw-Hill, c2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.827 KNA.

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Customer care excellence : how to create an effective customer focus / by
Edition: 5th ed.
Publication details: London ; Philadelphia : Kogan Page, 2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 COO.

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From products to services : insight and experience from companies which have embraced the service economy / by
Publication details: Hoboken, N.J. : Wiley, 2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 338.47 YOU.

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The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / by
Publication details: San Francisco : Jossey-Bass, c2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 PRI.

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Services marketing : integrating customer focus across the firm / by
Edition: First European ed.
Publication details: London : McGraw-Hill Education, 2008
Availability: Items available for loan: ATU Sligo Yeats Library (2)Location, call number: Main Lending Collection 658.8 ZEI, ...

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ABCs of relationship selling through service / by
Edition: 10th int. ed.
Publication details: Singapore : McGraw-Hill Education, 2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.85 FUT.

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Handbook of usability testing : how to plan, design, and conduct effective tests / by
Edition: 2nd ed.
Publication details: Indianapolis, IN : Wiley Pub., c2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.562 RUB.

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An investigation into the application of the SERVQUAL model in Cox's pharmacy, Carrick-on-Shannon, Co. Leitrim / by Series: Master of Science in Marketing, 2008 | M. Sc. in Marketing, 2008 | Master of Science in Marketing, 2008 | M. Sc. in Marketing, 2008
Publication details: 2008
Dissertation note: Thesis (M. Sc. - taught) -- Institute of Technology, Sligo, Sligo, 2008
Availability: Items available for reference: ATU Sligo Yeats Library: Not for loan (1).

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Integrated marketing communications / by
Edition: European ed.
Publication details: London : McGraw-Hill Education (UK) Ltd., c2008
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.802 OUW.

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The user is always right : a practical guide to creating and using personas for the Web / by Series: Voices that matter
Publication details: Berkeley, CA : New Riders, 2007
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 006.7 MUL.

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Code of practice on accessibility of public services and information provided by public bodies / by
Publication details: Dublin : NDA, ?
Availability: Items available for reference: ATU Sligo Yeats Library: Not for loan (1)Location, call number: Official Publications NDA.

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Customer service : a practical approach / by
Edition: 4th ed.
Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007
Availability: Items available for loan: ATU Sligo Yeats Library (2)Location, call number: Main Lending Collection 658.812 HAR, ...

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Customer service in Ireland / by
Edition: 2nd ed.
Publication details: Dublin : Gill and Macmillan, c2007
Availability: Not available: ATU Sligo Yeats Library: Lost (2).

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Care packages for your customers : an idea a week to enhance customer service / by
Publication details: New York : McGraw-Hill, c2007
Availability: Items available for loan: ATU Sligo Yeats Library (1)Location, call number: Main Lending Collection 658.812 GLA.

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Services marketing : integrating customer focus across the firm / by
Edition: 4th ed.
Publication details: Boston : McGraw-Hill/Irwin, 2006
Availability: Items available for loan: ATU Sligo Yeats Library (4)Location, call number: Main Lending Collection 658.8 ZEI, ...

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Improving government service delivery to minority ethnic groups : Northern Ireland, Republic of Ireland, Scotland / by
Publication details: Belfast : NCCRI, 2006
Availability: Items available for loan: ATU Sligo Yeats Library (2)Location, call number: Main Lending Collection 353.5339, ... Items available for reference: ATU Sligo Yeats Library: Not for loan (2)Location, call number: Official Publications NCCRI, ...

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